Returns and Refunds
All our orders are fulfilled according to our Shipping Policy and Shipping FAQ.
Please note that our Shipping Policy is posted in each product description, hence all customers should be aware of this before concluding an order.
HOW DO I CHANGE OR CANCEL MY ORDER?
Contact us as soon as possible if you need to modify or cancel your order, and provided it's within 24 hours and the order has not been processed or shipped yet, we should be able to modify or cancel your order.
Contact us via our Contact Us Page or via email to firstname.lastname@example.org and make sure to provide your order number and the modification you would like to make, we'll confirm once the modification to your order has been made.
Please note; Once an order is placed, we will not be able to cancel it after 24 hours as your order might have already been processed.
Any orders that have been processed or shipped cannot be modified or cancelled.
HOW DO I RETURN AN ITEM?
Please submit a return request to our customer care team here, provide your order number as well as the reason for the return of your order to start the return process. Our customer care team will review your return request, and will send you further instructions to return your order if your request is approved.
Shipping and handling charges are not refundable.
We offer returns for products that are either defective or damaged during shipping.
Our Returns Policy time-frame is 30 days from when and order is delivered at the customers address. If 30 days have gone by since delivery, we will not be able to offer you a refund or replacement.
To be eligible for a refund, the customer must at least have tested the product for 10 days.
Only items purchased directly from Simpler-Days.com will be accepted. For products purchased from other authorised retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent to you, and in their original packaging. Any returns with stains, folded cards, broken seals / plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition, we reserve the right to not refund or exchange. Products that have been personalised cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect product purchased, and damaged products through customer mishandling.
Returns made without receipt or approval from us may be refused. Simpler-Days reserves the right to deny any return.
Please do not send returns without confirmation from us, and please do not send your purchase back to the manufacturer.
HOW CAN I GET A REFUND?
Please contact our Customer Support team (Contact Us Page) to start the refund process.
Please include the following information:
- Order Number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to get a refund or a product replacement.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a replacement at no additional cost to you or a full refund will be credited for defective products.
For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or confirmed cancellation request.
Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return or refund yet, here's what to do:
Contact the bank/credit card company. It may take some time before the credit processed reflects in your account.
NOT ELIGIBLE FOR REFUNDS
Any order delivery attempt which result in refused, unclaimed, undeliverable, returned, or failed deliveries due to incorrect or insufficient address, will be ineligible for refunds.
If you notice an incorrect or insufficient address when receiving the order confirmation email after placing your order, contact us as soon as possible to provide us with the correct and full delivery information.
Once an order is processed and shipped we are not able to change the delivery information, and we are not to be held responsible for failed order deliveries due to misspelled, incorrect or insufficient delivery information.
Customers are advised to carefully enter the correct delivery information, otherwise, the package will not be delivered. We are not responsible for any packages marked as refused, unclaimed, undeliverable, or because of incorrect or insufficient address provided by the customer.