Refund Policy

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you, please make sure to contact us with proof that the item you received is damaged or faulty (photo/video proof).

Please contact us within 48 hours after receiving your order. Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned.

We can only offer you replacements at no additional cost if it falls under the following criteria: Damaged/broken upon arrival. We are not responsible for parcels that are lost in transit. We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: will not be held liable for any loss or misrouted parcels.

Please ensure that all the information you are providing is correct before submitting your order to prevent losses in the mail or other mishaps from happening. International customers must provide a phone number.

If you have other concerns, please contact our Customer Service via email ( or through submitting a ticket (Click here).

RETURN TO SENDER PACKAGES: will not be held liable for packages that you return to the sender.

Customers are advised to carefully enter the correct delivery address otherwise, the package will not be delivered. 

If you think you have entered the wrong address, you need to contact us immediately in order to correct the mistake.

Cancellation Policy - Can I can my order(s)?

Cancellations must be made within 24 hours of order placement.

Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.

Please note that our Standard Shipping is posted in each product's description hence all customers should be aware of this before concluding an order. All refunds will be processed within 24 - 48 hours (after we approved the refund request), and could take 7-14 days before the funds reflects on customer’s bank account.

Please do not send your purchase back to the manufacturer.

Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement or refund. Note: Our team will inspect/verify the photo(s) before we issue out a replacement. reserves the right to refuse any replacement or refund if it does not meet the criteria stated above.
Late or missing refunds (if applicable): If you haven't received the refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially reflected in your bank account.

If you've done all of these actions above and still not received your refund yet, please contact us or submit a ticket (Click here).