FAQs - Frequently Asked Questions
Here are some answers to common questions we've received :)
• Placing Your Order
- How do I order on your website?
Click the blue ''Add to Cart'' button, or the "Buy It Now" button, fill in your shipping and billing information and simply proceed placing your order. We'll have your order shipped to you as soon as possible.
- I have a discount code, how do I use it?
If you have a promo or discount code to use, you can add this code on the checkout page.
- What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments. Cash on delivery is not available.
- Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
- How safe is my personal information when ordering here?
When purchasing online with us, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
- Do you ship internationally?
Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
- Do you provide a quality guarantee?
Absolutely! If you do not like your product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
- How do I set my shipping address?
Since our website and service are based in English, all the information that you typed in is required to be the English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change the letter "?" to "c".
- How do I cancel my order?
Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled. If after placing your order you realize you've made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us through our Contact Us form: here or via email at email@example.com. Provided it's within 24 hours and the order hasn't shipped, we should be able to cancel your order and process a refund for you. Once your order has been shipped it is too late to cancel your order.
- Can I change my shipping address after placing an order?
Contact us as soon as possible if you need to modify your order, and provided it's within 24 hours and the order has not been processed or shipped yet, we should be able to change the details. Reach out to us via our Contact Us Page or via email to firstname.lastname@example.org, and make sure to provide your order number and the modification you would like to make. We'll confirm once the modification to your order has been made. Please note; Please double check your order details before placing your order to make sure your shipping address is correct. If you need to change your address after having placed an order, please contact us immediately. Once an order is placed, we will not be able to cancel it after 24 hours as your order might have already been processed. Any orders that have been processed or shipped cannot be modified or cancelled. If a parcel is returned because of a wrong address, you will be required to pay additional shipping charges. We cannot be held liable for products sent to the wrong address if wrong shipping details have been provided by the customer.
- What is the Refund Policy?
Please visit this link to read our Returns & Refunds Policy
• Shipping & Delivery
- How long does delivery take?
Once you place your order, please allow 3-5 business days to process your order. After that, the delivery for your order is estimated to be within 12 - 20 business days for the United States, and 15-30 business days for international orders, depending on location. (Does not include public holidays)
Check our Shipping FAQ
Check our Shipping Policy
- When will you ship my order?
All orders are subject to a handling/processing period before shipment, usually 24-48 hours. We strive to ship all orders within 24 hours, but please allow up to 3-7 business days during peak periods. You will then receive an email or SMS notification once your order is dispatched from our warehouse. *All shipping times exclude clearance/customs delays. Also, please note, countries have different customs clearance and post office handling techniques that may affect delivery times.
Read our Shipping FAQ
Read our Shipping Policy
- Will my items be sent in one package?
For logistical reasons, items will sometimes be sent in separate packages. We work with various international warehouses all over the world, and your products may be shipped separately so they can get delivered to you faster. So don't panic if you don't receive all of your items at once... they are on the way!
- How do I check the status of my order?
After placing your order, you’ll receive a confirmation email with your order details. When your order ships, you’ll receive a separate shipping confirmation email with your order details and the tracking number.
Upon placing your order please allow 3 - 5 business days to have your order processed through our system and dispatched. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification with your tracking number via e-mail or SMS.
If you don’t receive an order confirmation email, please contact our support team for assistance. If you have trouble contacting the carrier to resolve shipping issues, please submit a ticket here or via email@example.com, and our support team will do its best to assist you.
When you receive your tracking number, you'll be able to track your order every step of the way, by entering the tracking number on any official parcel tracking website, or by visiting our Order Tracking page.
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally misspelled their email address/contact information. Throughout the process we send a couple of notifications, including an order confirmation, a dispatch notice, and a parcel follow-up update.
Please be advised that your delivery address cannot be revised after the order has been processed or shipped. Once we process your order we are not able to change the address and we are not to be held responsible for an incorrect or insufficient address.
Customers are advised to carefully enter the correct delivery information, otherwise, the package will not be delivered. We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address provided by the customer.
In the case of misspelled or auto-filling your address incorrectly, please contact us as soon as possible with your order number via our Contact Us page, or via email to firstname.lastname@example.org to update us with the correct information.
- Why is my tracking status saying delivered but I have not yet received my packaging?
In this case you would need to contact your local Postal Office, providing them your order tracking number to make sure that your package was not left there because no one was home and able to receive it or was left at your Parcel Locker, for example.
Normally, your local Post Office will be able to find your package with their GPS system and the problem should be resolved within the next days.
- Who is responsible for additional customs duty fees?
You, the buyer, are responsible for any additional taxes, custom, clearance fees etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
- 30 DAY MONEY-BACK GUARANTEE
We have a risk-free 30 days guarantee!
If you don't have a great experience with your order, we will do our best to make sure your customer experience with us leaves you 100% satisfied.
Please don't hesitate to Contact Us. Any product listed with a 30-day money back guarantee entitles you to a replacement or refund within 30 days of delivery.
Please read our Returns and Refunds policy.
• Have A Question?
- Yes, I have a question...
Check our Shipping FAQs
Check our Payment FAQs
Check our Shipping Policy
Check our Returns and Refunds PolicyIf you still have any question, please contact us via our Contact Us Page or by email at email@example.com