Here you can find the most frequently asked questions we get.
If you have any further questions,
you can always contact us via email or through our Contact Us page.
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
Cash on delivery is not available.
If you have a promo or discount code to use, you can add this code on the checkout page.
When purchasing online with us, all of your information is entered into a SSL secure web page.
Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved.
Your credit card information is not stored on our servers.
All of our transactions are based in US Dollars.
If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Since our website and service are based in English, all the information that you typed in is required to be the English input method, including punctuations.
If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change the letter "?" to "c".
Please be advised that your shipping address cannot be revised after the order has been processed or shipped.
Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
Please visit this link to read our Return & Refund Policy
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
If after placing your order you realize you've made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed.
Please reach out to us through our Contact Us form: here or via email at firstname.lastname@example.org. Provided it's within 24 hours and the order hasn't shipped, we should be able to cancel your order and process a refund for you.
Once your order has been shipped it is too late to cancel your order.
We partner with global manufacturers and artisans in order to provide you the best and most interesting products.
This means that your order is shipped from global areas such as United States, Europe, Asia, United Kingdom.
Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.
We offer international shipping options - no matter where you are, you can buy from us!
All orders are subject to a handling/processing period before shipment, usually 24-48 hours. We strive to ship all orders within 24 hours, but please allow up to 3-4 business days during peak periods.
You will then receive a SMS or email notification of shipment.
In many instances, to save you money, we are shipping directly from the manufacturer.
Please allow 7-20 business days (Mon-Fri) to receive your order, delivery times may vary depending on your country and product location.
*Estimated Shipping Time:
• The United States (7 - 14 Business Days)
• Canada, Europe (7 - 14 Business Days)
• Australia, New Zealand (10 - 20 Business Days)
• United Kingdom (10 - 20 Business Days)
• Mexico, Central America, South America (10 - 30 Business Days)
• Rest of the World (10 - 35 Business Days)
*All shipping times exclude clearance/customs delays.
Also, please note, countries have different customs clearance and post office handling techniques that may affect delivery times.
For logistical reasons, items will sometimes be sent in separate packages.
We work with various international warehouses all over the world, and your products may be shipped separately so they can get delivered to you faster.
So don't panic if you don't receive all of your items at once... they are on the way!
Normally, your local Post Office will be able to find your package with their wonderful GPS system and the problem should be resolved within the next days.
In this case you would need to contact your local Postal Office to make sure that your package was not left there because no one was home and able to receive it or was left at your Parcel Locker, for example.
Most times this is because our customers have accidentally entered their email in wrong.
Throughout the process we send a couple of emails, including an order confirmation, a fulfilment notice, and a shipping notice.
Any product with a 30-day money back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.
If you still have any question, please contact us directly by email at email@example.com or by Clicking Here