Answers to frequently asked questions about placing your order with us.
How do I order on your website?
Click the blue ''Add to Cart'' button, or the "Buy It Now" button, fill in your shipping and billing information and simply proceed placing your order. We'll have your order shipped to you as soon as possible.
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions
I have a discount code, how do I use it?
If you have a promo or discount code to use, you can add this code on the checkout page.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments. Cash on delivery is not available.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
How safe is my personal information when ordering online?
When purchasing online with us, all of your information is entered into a SSL secure web page.
Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Do you ship internationally?
We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Does you provide a quality guarantee?
If you do not like your product or find damages to the product, contact us immediately! We'll do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
How do I set my shipping address?
Since our website and service are based in English, all the information that you typed in is required to be the English input method, including punctuations.
If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change the letter "?" to "c".
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold. Note: Please double check your order details to make sure your shipping address is correct. If you need to change your address after having placed an order, please contact us immediately. We cannot change your shipping details or cancel your order after having dispatched your goods. If a parcel is returned because of a wrong address, you will be required to pay additional shipping charges. We cannot be hold liable for products sent to the wrong address if wrong shipping details have been provided.
How do i cancel my order?
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
If after placing your order you realize you've made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed.
Please reach out to us through our Contact Us form, or via email at firstname.lastname@example.org.
Provided it's within 24 hours and the order hasn't shipped, we should be able to cancel your order and process a refund for you. Once your order has been shipped it is too late to cancel your order.
Answers to frequently asked questions about shipping and delivery.
How long does delivery take?
Please allow up to 5 working days for your order to be processed and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will take between 10-25 working days for your parcel to be delivered once it has been processed. For international orders please allow up to 30 working days. Note: Please double check your order details to make sure your shipping address is correct. If you need to change your address after having placed an order, please contact us immediately. We cannot change your shipping details or cancel your order after having dispatched your goods. If a parcel is returned because of a wrong address, you will be required to pay additional shipping charges. We cannot be hold liable for products sent to the wrong address if wrong shipping details have been provided.
When will you ship my order?
All orders are subject to a handling/processing period before shipment, usually 24-48 hours. We strive to ship all orders within 24 hours, but please allow up to 3-7 business days during peak periods. You will then receive an email or SMS notification of shipment. In many instances, to save you money, we are shipping directly from the manufacturer. Please allow 7-20 business days (Mon-Fri) to receive your order, delivery times may vary depending on your country and product location. *Estimated Shipping Time: • The United States (7 - 14 Business Days) • Canada, Europe (7 - 14 Business Days) • Australia, New Zealand (10 - 20 Business Days) • United Kingdom (10 - 20 Business Days) • Mexico, Central America, South America (10 - 30 Business Days) • Rest of the World (10 - 35 Business Days) *All shipping times exclude clearance/customs delays. Also, please note, countries have different customs clearance and post office handling techniques that may affect delivery times.
Will my items be sent in one package?
For logistical reasons, items will sometimes be sent in separate packages. We work with various international warehouses all over the world, and your products may be shipped separately so they can get delivered to you faster. So don't panic if you don't receive all of your items at once... they are on the way!
How do I check the status of my order?
Upon placing your order please allow 3 - 5 business days to have your order processed through our system. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through e-mail or SMS. To get your tracking number, simply send us a message through Facebook Messenger or email us at email@example.com, and we will have it sent to you. If you did not receive your order or any updates on it, please contact us immediately and we will do all we can to investigate.
How do I track my order?
You can track your order once it has been shipped, head over to our order tracking page.
Who is responsible for additional customs duty fees?
You, the buyer, are responsible for any additional taxes, custom, clearance fees etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
Why is my tracking status saying delivered but I have not yet received my packaging?
In this case you would need to contact your local Postal Office to make sure that your package was not left there because no one was home and able to receive it or was left at your Parcel Locker, for example. Normally, your local Post Office will be able to find your package with their GPS system and the problem should be resolved within the next days.
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email address in wrong.
Throughout the process we send a couple of emails, including an order confirmation, and a dispatch notice, and a parcel follow-up update.
30 DAY MONEY-BACK GUARANTEE
Any product with a 30-day money back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.